Our standard terms are credit card sales. (We allow 30-day terms only for pre-established accounts.) Opening orders must ship prepaid with Visa, MasterCard or Discover or by COD. You may also prepay your order by check to save additional UPS/COD charges.
All prices are subject to change without notice. FOB: NJ warehouse
No returns will be accepted without prior authorization. Please call us with any questions. Refused shipments will incur a 20% restocking fee plus extra freight charges. You must notify us of any problems within 5 days of receipt of your merchandise.
All backorders will be shipped upon our receipt of the merchandise unless we are notified otherwise.
We reserve the right to make substitutions that are similar in design and price unless you notify us otherwise.
You must notify us within 5 working days of receipt of your order of any discrepancies.
Opening order $250 – Reorders $150 – FOB: NJ Warehouse
Our inventory is subject to prior sale. All mail order companies must furnish signed purchase orders for all advance shipments unless other arrangements have been made.
Please check “residential address” on the order form. You must furnish your resale number with your opening order. Terms are credit card only. You must have a legitimate resale number registered in your home state. We cannot offer area protection and you cannot be located near any of our present brick and mortar customers.
We use UPS for all domestic shipments unless otherwise instructed. International shipments are made via cheapest/best carrier, or by instructions from you. Freight charges are clearly listed on your invoice as a separate line item and added to the total. Drop-shipping to monogrammers or contractors incurs an additional handling charge of $5.00 per addressee. We do not drop-ship to consumers unless prior arrangements have been made.
Orders for monogrammed or personalized items cannot be returned except when due to a defect. Special order items are not included in our inventory and also cannot be returned except when due to a defect.